TMHC Services, Inc. Employee Assistance Program

Welcome to Healthy Exchange …your quarterly online newsletter.  Each issue provides information to help you better deal with personal, family or work related concerns.

TMHC Services, Inc. is Here to Help

TMHC Services, Inc. EAP provides free phone calls (brief crisis intervention, assessment, and referral), face-to-face visits and legal/financial assistance.  Our EAP phone lines are answered 24 hours a day, 7 days a week, 365 days a year by qualified professional counselors.  You and your family members may access this phone line as often as needed with no annual restrictions.  Call TMHC Services, Inc. now for information and free, confidential assistance,  Toll free:  1-800-999-1196.

More About Your EAP Services

Questions Frequently Asked By Employees:

What is an EAP?

Your TMHC Services, Inc. Employee Assistance Program (EAP) is a benefit provided for you by your employer. This benefit covers both you and your immediate family members.

Who can use the EAP?

You as an employee, as well as your immediate family members. Give us a call at 1-800-999-1196 if you have any questions about the services and coverage provided.

When should I use the EAP?

All the normal problems of everyday life (and even the ones that seem not-so-normal) can occasionally throw you off balance. That is what the EAP is there for. If you think you need help do not hesitate to call.

What does the EAP cost?

24/7/365 toll-free phone access to licensed mental health professionals is paid for by your employer. If face-to-face treatment is required, in most cases the 1st initial visit to a mental health professional is free to you.

How do I schedule a first appointment?

No appointments are necessary for all phone calls to our EAP Counselors. Phone lines are available 24/7/365. If face-to-face treatment is needed, TMHC Services, Inc. mental health professionals will make the initial appointment with a qualified counselor for you.

Where do I go for my face-to-face counseling sessions?

TMHC Services, Inc. contracts with professional counselors at locations close to your work and home. You will meet with them in their private offices.

Who will I see?

TMHC Services, Inc. contracts with providers who are licensed psychologists, clinical social workers, marriage and family therapists and certified addition specialists. TMHC Services, Inc. has an established Credentialing Department who ensure than only licensed, qualified, competent providers are available to you.

Will my employer know that I have called?

All of your EAP services - phone calls, visits, and legal financial service requests are strictly confidential. Your name and situation is not disclosed to your employer unless you sign a release of information giving your permission. Your employer only receives statistical information on the utilization of the service.

How many face-to-face visits do I receive?

The number of visits varies with the type of contract your employer has with TMHC Services, Inc. Our mental health professionals can help you with this when you call. Over the years we have found that the vast majority of employees are able to resolved issues utilizing the toll-free 24/7/365 phone access counseling service.

What if I run out of visits and my problem is still not resolved?

You can often continue sessions with your counselor using the behavioral health benefits of your insurance. If this happens your counselor will assist you with coordinating this transition.