Welcome to Healthy Exchange ...your quarterly online newsletter from the FIT/UCE Employee Assistance Program (EAP). Each issue provides information to help you better deal with personal, family or work-related concerns.

Your EAP is Here to Help
If you’re faced with a problem that seems too hard to solve on your own, your EAP can help you with free, confidential counseling, information or referrals. For more information or to schedule an appointment call:(212) 217-5600.

 

Winter 2018 Edition


Seven Small Things To Improve Your Conversations


In serious conversation, and also in social small talk, little things can have a big impact. Here are seven small things you can add to enhance the quality of your conversations:

1. Use the other person's name from time to time during the talking, such as, “I agree with you, Betty, and will support your proposal.” Our names are precious to us and nearly everyone has a feel-good experience when being addressed by name. “Gary, would you call me tomorrow with the quote?”

2. Instead of asking general questions such as, “How's it going?” ask specific personal questions like, “How does your son like dental school?” Being specific shows that you remember details about matters important to the other person, such as the family, special interests, certain challenges. Routine and general questions usually elicit only routine responses like, “Fine thanks.”

3. Lighten up the talk with a smile. Even with serious topics, a friendly smile can be appropriate and can add a measure of good will that is helpful in advancing understanding (Being serious tends to suppress feelings and makes the tone of our conversation seem flat). Relax, drop your shoulders and breathe.

4. Respect people's time for talking so that you don't hold them hostage. If you're uncertain ask, “Do you have a few minutes to talk now?” This is especially useful for telephone conversations.

5. Give the other converser their turn to talk. You can do this by talking in paragraphs, not chapters, and then signaling it's their turn with a question like, “What are your thoughts?”

6. When you're with someone, give your full attention. The gift of your presence and attention is quietly powerful and strengthens relationships. Fully engaged listening is rare in our multi-tasking worlds of work and home. When you listen, just listen. Don't wander.

7. End your conversation gracefully and not abruptly. When appropriate, thank or compliment the other person when you are ending. “I really enjoyed talking with you and understand the situation much better now. Thanks a lot.”

 

 
   
 

Healthy Exchange is © Jenican Communications. All Rights Reserved.
Disclaimer: This newsletter is not intended to provide medical advice on personal wellness matters. Please consult your physician for medical advice.